90 Day Exchange Policy
WHY ARE YOU EXCHANGING?
(please select from the options below)
| A. I ordered the wrong product(s)! |
 Your order must be within 90 days old. |
| If you ordered the incorrect product(s) you will need to send back your product for a REFUND, NOT exchange & place a new order here for the correct product(s). |
| B. You shipped me the wrong product(s)! |
| Your order must be within 90 days old. |
| If the part# on the box does not match what you ordered.. it does not mean that you were shipped incorrectly. The part# on the cartridge will always be different that the part#'s we use on the website. |
| If your printer model is not listed on the outside of the cartridge box.. it also does not mean that you were shipped incorrectly. New printers are released everyday.. our boxes only list the most popular compatible printer models. |
| If the product does not fit in your machine.. please be sure you have removed the shipping clip and/or blue tape from the print cartridge before installation. |
| Most of the returns that come back as a "Wrong Product" are actually the correct product. We ask that you contact our Customer Service Dep't before returning a product you think might be incorrect. Toll-Free at 866-203-4476. Mon-Fri 9am-5pm PST. |
| If you've contacted our Customer Service Dep't and they've indicated to you that the product you have received is incorrect please click here for our Return Form. |
| C. The product(s) arrived damaged or leaking! |
| Your order must be within 90 days old. |
| Do not try and install a product that arrived damaged or leaking as it may cause damage to your printer or print head. |
| Please Click Here to complete our Exchange Form to get your product replaced. |
| D. The product you sent is defective! |
| Your order must be within 90 days old. |
| Defective product is often confused for unrecognized product. |
| Almost every return we get back as defective works perfectly fine. We highly recommend visiting our Troubleshooting tips before returning anything as defective. |
| If our Troubleshooting Tips did not work for you, please Click Here to return your product for Exchange. |
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