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| What is your return policy? |
| You can return any product for Refund or Exchange within 90 days of the original purchase date. Please visit our Return Policy page for more information. |
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| Why are there duplicate orders? |
This happens when the user refreshes the “Thank You” page within 5 minutes of their original order. Please call or e-mail us to have the duplicate order cancelled. |
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| What is your normal Delivery Time? |
| If you are located within the U.S. and your package is under 2 lbs. it normally takes 3-5 business days. If you’re located in the U.S. and your package is over 2 lbs. it normally takes 3-7 business days. If the order is shipping to Canada, it can take up to 10 business days. |
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| How do i track my shipment? |
| 90% of shipments are shipped from our Southern California Hub and can be tracked online by visiting our “Order Status” page. The other 10% are shipped from various distribution points across the U.S and cannot be tracked on our web site. If your order does not have tracking information within 3 business days of your original purchase, please “Contact Us” for detailed shipping information. |
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| How do you ship? |
Shipping methods depend on the size and weight of your order. We generally use FedEx for large orders and commercial packages. USPS is used for most Residential shipments and shipments going outside of the continental U.S. (i.e. Alaska, Guam, Hawaii & Puerto Rico). |
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| How long after I place my order do you ship it? |
Most shipments go out the following business day. If the item is not stocked in our central warehouse it may take up to 3 days to process. If an item is on back order and the eta is longer than 3 days for processing, we will contact you with an eta. |
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| What if I do not own a credit card? |
| That’s ok! We accept pay pal and money orders. Please contact us so we may process your order by phone. 877-INK-GRABBER |
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How do I get coupons? |
You can sign up with our free newsletter to receive coupons every week via e-mail. |
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What are your shipping charges? |
| Orders under $75 in the U.S. is just $4.95 flat rate. Shipping is Free on orders over $75 in the U.S. If you live outside the contiguous U.S. we may call you to cover the extra freight costs... as some shipments to Alaska, Hawaii and Puerto Rico can get quite costly. Shipping to Canada is $8.95 flat rate. |
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| What is the shelf life of your cartridges? |
| 1-3 years depending on the cartridges. |
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| How do I know when my order has been shipped? |
| Once your order has been shipped, you will automatically receive an email with your tracking information. If you do not receive this e-mail it does not mean the package has not shipped. Your e-mail client may have blocked our e-mail address in a spam folder. 10% of our packages are shipped from distribution points outside our central location. We will not be able to send a shipping confirmation e-mail on those shipments. |
| How does a Laser Printer work? |
A Drum Unit is generally a cylindrical shaped roller inside of a Laser printer that rotates with a “negative or positive” charge. The Laser in the printer essentially draws the letters to be printed onto the Drum roller as an electrostatic image. Once the image has been imprinted onto the Drum with this static charge, the Drum unit is coated with a fine black powder called “toner”. With this imprinted pattern now affixed to the drum roller, the Drum roller can know adhere this powder onto a sheet of paper. Finally the printer passes the paper through a high temperature set of rollers knows as a “fuser”. The fuser fuses the toner to the paper fibers using heat. Once your page is printed the Drum rollers passes through a discharge lamp which erases the electrostatic image from the photo receptive surface of the Drum… allowing the process to start all over again. |
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