TROUBLESHOOTING TIPS FOR YOUR REMANUFACTURED INKJET CARTRIDGE

TroubleShooting Tips

PROBLEM: Prints Only White Page

Likely Cause
1. Tape has not been removed from printhead.
2. Air may be trapped inside cartridge.
Action:
1. Ensure tape covering printhead has been removed.
2. Wrap the cartridge in an absorbent paper towel and shake lightly.

PROBLEM: White Lines and Streaks

Likely Cause
1. Printer contacts may be worn or dirty.
2. Printhead may be partially clogged.
Action:
1. Moisten a nonabrasive towel; gently wipe printer contacts. Avoid touching contacts with your fingers.
2. Soak the printhead in warm water for 5 minutes. Blot printhead with a nonabrasive towel. Reinstall and use printer cleaning cycle.

PROBLEM: Leaking Cartridge

Likely Cause
1. Internal pressure is unbalanced.
Action:
1. Rest cartridge (printhead down) on paper towel and allow excess ink to balance.

PROBLEM: Color Mixing / Cross Contamination

Likely Cause
1. One color bled into another.
Action:
1. Set cartridge (printhead down) onto folded, moistened paper towel for 5 minutes, then reinsert into printer.

PROBLEM: Generally Poor Print Quality

Likely Cause
1. Paper fiber and/or debris buildup in the cartridge carriage.
Action:
1. Refer to printer user guide to run routine cleaning cycles. Recommend routine maintenance of printer to maintain peak performance and prevent debris buildup.

PROBLEM: Cartridge Not Registering

Likely Cause
1. Printer or computer is not recognizing the cartridge.
Action:
1. Verify that tape is removed from the printhead.
2. Gently wipe cartridge printhead and printer circuitry with a nonabrasive towel to ensure there is no debris.
3. Turn printer off. Unplug power cord and other cables. Wait 30 seconds. Plug cords and cables back in.

If the following tips do not solve your printing problem please see our Return Policy for Exchange or Refund. We can only issue an Exchange or Refund within 90 days of purchase.